Welcome to Solanthis's Frequently Asked Questions Page
At Solanthis, we are dedicated to providing a seamless and transparent experience as you discover the timeless beauty of our jade collections. We’ve compiled answers to some of the most common questions to help you better understand our products, services, and shopping process. If your question isn’t answered here, please don’t hesitate to contact us through Contact Us Page.
Product Authenticity & Quality
1. Is your Jadeite natural and certified?
* Yes, every jadeite piece at Solanthis is guaranteed Natural A-grade (Type A), sourced exclusively from the legendary mines of Myanmar. We provide a reputable Chinese Gemological Certificate with each jadeite purchase, verifying its authenticity and natural origin, which you can easily verify online.
2. Is your Hetian Jade authentic and certified?
* Yes, our Hetian Jade is guaranteed authentic natural Hetian Jade (Nephrite), renowned for its exceptional purity and exquisite texture. While Hetian Jade is primarily identified by its inherent quality and origin, many pieces are also accompanied by reputable Chinese gemological certificates, confirming their natural properties.
3. What metal materials do you use for your jewelry?
* We use only the finest precious metals to complement our exquisite jade. Our jewelry is primarily crafted with 18K solid gold (75% pure gold) and 925 sterling silver (92.5% pure silver) for enduring luster, durability, and hypoallergenic wear.
Ordering & Payment
4. What payment methods do you accept on your website?
We accept secure and convenient payment methods including PayPal, and major credit cards (Visa, Mastercard, American Express) processed securely via PayPal.
5. How does the payment process work for products with different prices?
* To ensure optimal security and service for all our clients:
- For products under approximately $500 USD: Purchases are completed directly on our Solanthis website via PayPal and credit cards processed through PayPal’s secure gateway.
- For products at approximately $500 USD and above: You will be securely redirected to our Etsy shop page for the specific product to complete your purchase. Etsy provides a highly secure and trusted checkout environment with multiple payment options for high-value transactions.
- This tiered approach ensures the best security and experience tailored to your purchase value.
6. What currencies do you support for display and payment?
* Our website supports displaying prices in multiple currencies (USD, GBP, CAD, AUD, SGD, MYR). You can select your preferred currency for Browse. Payments processed on our site will be in your chosen currency via PayPal.
For purchases redirected to Etsy, Etsy’s payment system will handle the currency as per its policies.
Shipping & Delivery
7. Do you offer global shipping?
* Yes, Solanthis provides secure and reliable Global Express & Insured Delivery worldwide.
8. What are the estimated delivery times? Is tracking available?
* Orders are typically processed within [1-3] business days.
* Estimated Transit Times (business days):
- North America: [3-7] days
- Europe: [5-10] days
- Asia & Oceania: [4-8] days
* All shipments include full tracking information and full insurance for your peace of mind.
9. Will I need to pay customs duties and taxes upon delivery?
* For most major international destinations (including US, UK, CA, AU, SG, MY, DE, FR, IT, CH), your purchase price is inclusive of all applicable import duties and taxes. This means you will not be required to pay any additional fees upon receipt of your order. For other international destinations, local charges might apply.
Returns & Refunds
10. What is your return policy?
* We offer a 3 day hassle-free return policy. If you are not completely satisfied with your purchase, you may request a return within 3 days of receiving your item, provided it is in its original condition with all original packaging and certificates.
11. How do I initiate a return?
* Please contact our customer service team at hello@solanthis.com with your order number and reason for return. We will provide detailed instructions for secure return shipping.
Warranty & Jewelry Care
12. What warranty do you offer on your jewelry?
* We offer a Lifetime Warranty on all Solanthis jewelry specifically against manufacturing defects from the date of purchase. This guarantees the craftsmanship and integrity of your piece for its lifetime. Please see our full Lifetime Warranty Page for details and exclusions).
13. How should I care for my jadeite and Hetian jade jewelry?
* To preserve the beauty of your jadeite and Hetian jade:
* Avoid hard impacts, extreme temperatures, and harsh chemicals.
* Clean gently with mild soap and warm water using a soft cloth; rinse thoroughly and dry.
* Store separately in its presentation box or a soft pouch.
* Regular wear is often believed to enhance jade’s luster.
* For detailed care instructions, please visit our [Link to Jewelry Care Blog/Page]Jewelry Care Guide.
How can I contact your customer service?
You can reach our customer service team via:
* Email: hello@solanthis.com
* WhatsApp:+1 202-250-4085
*Live Chat: Click the chat icon on our website.
* Our team is available during business hours: Monday – Friday, 9 AM – 5 PM EST.
More to explore
Our Craftsmanship & Materials
Learn about the meticulous craftsmanship and premium materials—18K gold, pure sterling silver, and natural Myanmar jadeite and Hetian Jade—that define Solanthis’s jewelry.
Our Certifications & Authenticity
Discover Solanthis Jewelry’s commitment to authenticity. We provide reputable NGTC Chinese certificates for natural A-grade Myanmar jadeite and Hetian Jade.
Our Blog
We illuminate the secrets of certified gems, unravel the mystique of natural Myanmar jadeite and Hetian jade, empowering you to become a true connoisseur and guardian of timeless beauty.
