Your Treasured Creation, Delivered with Excellence: Solanthis’s Complimentary Global Express & Insured Delivery

At Solanthis, we understand that your jade jewelry is a precious investment and a symbol of profound significance. That’s why we are committed to providing the highest standard of secure, efficient, and fully worry-free global delivery. Enjoy complimentary (free) Global Express & Insured Delivery on all orders, with no minimum purchase required. We handle all aspects of delivery, ensuring your unique treasure arrives safely at your doorstep, wherever you are in the world.

Our Global Reach

We provide comprehensive delivery services worldwide. Our primary service regions include:

  • North America: United States, Canada
  • Core Western Europe: United Kingdom, Germany, France, Italy, Switzerland
  • Asia & Oceania: Singapore, Malaysia, Australia
  • Other International Destinations: (If your business extends further, you may list here.)

Order Processing Time

  • All orders undergo meticulous quality inspection and preparation before dispatch.
  • Typically, your order will be processed and shipped within 1-3 business days after payment confirmation.
  • Please note: Custom orders or special requests may require a longer processing time. Specific details will be provided on the product page or within your customization service agreement.

Shipping Method & Estimated Transit Times

We partner with globally recognized and trusted international couriers to ensure every delivery is secure, traceable, and expedited.

  • Shipping Method: Complimentary Global Express & Insured Delivery
    • All shipments come with full tracking information, allowing you to monitor your parcel’s journey in real-time.
    • For your complete peace of mind, every delivery is fully insured against loss or damage during transit.
  • Estimated Transit Times (Business Days after dispatch):
    • United States: Approximately 3-8 business days
    • Canada: Approximately 8-10 business days
    • Europe (UK, DE, FR, IT, CH): Approximately 3-10 business days
    • Asia & Oceania (SG, MY, AU): Approximately 6-7 business days
    • Other International Destinations: Transit times will vary based on the specific country or region.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your Order Number and tracking number. For real-time updates on your delivery, you can visit our dedicated tracking page. Alternatively, you may track your package directly on the international logistics platform by entering your tracking number: https://www.17track.net/

Customs Duties & Taxes

At Solanthis, we strive to provide a transparent and hassle-free shopping experience.

  • For all major international destinations we serve (including US, UK, CA, AU, SG, MY, DE, FR, IT, CH), your purchase price includes all applicable import duties and taxes (DDP – Delivered Duty Paid).
    • This means you will not be required to pay any additional customs fees or taxes upon receipt of your order.
  • For other international destinations not explicitly listed: While we endeavor to offer a smooth process, specific local import duties, taxes, or customs clearance fees may apply, and these would be the responsibility of the recipient. We recommend consulting your local customs office for details if you are outside our primary service regions.

Signature Requirement

To ensure the secure delivery of your valuable jewelry, all high-value orders require a signature upon delivery. Please ensure someone is available to sign for the package at the expected delivery time.

Shipping Address Accuracy

Please ensure you provide an accurate and complete shipping address when placing your order. Solanthis will not be responsible for delivery delays or lost packages due to inaccurate or incomplete addresses. If a package is returned due to an invalid address, re-shipping may incur additional charges.

Lost or Damaged Shipments

While highly rare, if your package is unfortunately lost or damaged during transit:

  • Please immediately contact our customer service team via Contact Us Page with your order number.
  • As all our shipments are fully insured, we will diligently assist you through the claims process with the shipping carrier and insurer, working towards a swift resolution and ensuring your complete satisfaction.

Important Considerations

  • Delivery Estimates: All delivery times are estimates and apply from the date of shipment, not necessarily the date of order.
  • Business Days: Delivery estimates are based on business days (Monday-Friday), excluding weekends and public holidays.
  • Unforeseen Delays: While we strive for timely delivery, unforeseen circumstances such as extreme weather, natural disasters, customs delays, or carrier issues may occasionally cause delays. We appreciate your understanding in such rare events.

Thank you for trusting Solanthis. We look forward to your treasured creation arriving safely! If you have any questions regarding your shipment, please don’t hesitate to contact our customer service team at hello@solanthis.com.